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Go Figure. Government Acting Like a Business

May 14th, 2007 by Mike Vasilinda

Heres a novel idea: A government agency that actually treats citizens like it wants their business. Starting today, Drivers License offices are open on Monday the first time thats happened in more than 16 years. As Mike Vasilinda tells us, the agency has more time saving ideas in the works as well.

Hear it here: Manic Monday at DMV

Adam Kirkland walked through the door of this Drivers License office without a problem. I normally come here at the end of the week, so I was just taking a chance that it would be open today and it was, so its a good thing. Kirkland told us.

Dealing with millions of drivers has always been a challenge for the agency. Long lines still persist in some parts of the state. For the last 16 years, someone showing up here on a Monday would have found this door locked. Not today.

After a lengthy study, new managers found that very few people came in early in the morning or in the evening, so instead of being only open four weekdays….the license bureaus are now open all five and managers are hoping that makes getting a license easier and quicker. A whole additional eight hours is gonna help the lines and the numbers coming through both from an appointment standpoint and walk-ins. says Executive Director Electra Theodolites-Bustle.

The driver license offices still have some way to go before they are completely customer friendly. For one thing, it still doesnt take credit or debit cards. But managers say that change is also coming.

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