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Thousands of Altel cell phone users have had their calls to the states unemployment hotline blocked.

The agency became aware of the glitch last week and it has been fixed. Robby Cunningham at the Agency for Workforce Innovation says the agency is checking to see if other companies have been blocking the calls as well.

“It appears this was going on since April of last year” says Cunningham. “Which means hundreds if not thousands of people who tried to call from their cell phones to our 800 number to get information about their unemployment claim could not get through to the line”

“and if they only had a cell phone?”

“If they only had a cell phone they had their calls blocked at times.

If you have had trouble reaching the unemployment hotline, the agency suggests you check on your claim on line at www.floridajobs.org