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Drivers Flood DMV Offices and Website

August 31st, 2009 by flanews

Drivers have until midnight to renew their drivers licenses or car tags online to avoid paying price increases of a third or more. The higher processing fees go into effect tomorrow. But theres just one problem, logging-in. As Whitney Ray tells us, traffic on the website has shut the system down.

The states online tag and license renewal site has seen an 85 percent spike in traffic, making it nearly impossible to log on. Annette Hackett tried three times.

I did Friday and I tried this morning, and last night and it said it was down for repairs, said Annette.

Frustrated by her failed attempts to log on, Annette showed up to renew her car tags in person, adding stress to the DMVs already overloaded computer system.

Its been an all hands on deck call for us. Every available resource has been put in to place. Our examiners are working late. Our I.T. staff has been in place, said David Westberry, the Director of Communications for the Florida DMV.

Terryn Butler is back for the third time because her previous two attempts to renew her tags were stopped by computer problems.

I had come in last week twice, but there were glitches in the system, said Terryn.

Thousands of people are trying to renew early to avoid higher licensing and registration fees. After waiting nearly an hour Eliana Hammons checked to make sure she wasnt skipped.

I asked if they had missed my number because I thought I had missed it and she told me it was going to be a while, said Eliana.

But if you have patience, the wait is worth the while. Some people we spoke with will save 200 to 300 hundred dollars by renewing before the deadline. The state has extended DMV office hours until 6:30 tonight. People who make it through the door before then will have a chance to renew their tags and licenses at the old prices. Some people will be given vouchers allowing them to renew at the old price up until September 10th. Drivers can renew online until midnight at www.gorenew.com, but there are no vouchers for people who cant get through.

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