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Free Trial Not So Free

November 24th, 2009 by flanews

A free trial to sample dietary supplements turned out not to be so free for thousands of Floridians. After receiving numerous complaints, the Attorney Generals office began investigating Brevard County based company FWM Laboratories. The company was offering customers 17-day free trials, but customers who wanted to cancel after the trial period were unable to contact the company. AG Spokeswoman Sandi Copes says payments were being automatically taken from consumers checking and credit accounts.

You sign up for a free trial. You give them your information and ultimately what you end up paying was around 87 dollars a month for these products and a lot of people didnt realize they even paying for them, they were just getting these monthly bills, said Copes.

FWM Laboratories has been working with the Attorney Generals office since the investigation was launched. So far the company has refunded 34 million dollars. If you think you were ripped off by FWM Laboratories call the attorney generals office of (866) 966-7226

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