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Bank of America Lends an Ear

December 10th, 2009 by flanews

Bank of American customers facing foreclosure will ring in the new year with better customer service from their lender.

Attorney General Bill McCollum met with Bank of American representatives yesterday to ask the bank to be more available to customer with faulty loans. Most major banks ask customers to call a 1-800 line to work out their problems. McCollum says theres normally no one on the other end.

Theyre not getting through. They are not getting answers. Not getting anywhere. Bank of America assured me that they were going to have, by January, people on the ground, boots on the ground in Florida to do this. I dont know if this is going to be a one time operation in here for a couple of weeks then out or if its going to be a full time operation, said McCollum.

McCollum is still working out the details of the agreement with Bank of American. Hes also asking Wells Fargo and JP Morgan Chase to position a staff member at every branch to work with customers looking to modify their loans.

Posted in Business, Housing, McCollum, State News | No Comments »

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