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Unemployment Computer Still Causing Problems

December 17th, 2013 by flanews

Unemployment Benefit applicants are continuing to have problems accessing their benefits on the states new web page. Technicians are being called almost daily to fix problems that erupt on the system.

Kenyon Singletary has been looking for work for six months. Her experiences with the new state computer system is spotty. “I skipped a week, then I had one week on there instead of two weeks to claim so I mean a little bit of problems but [In the end you got your benefits.] Yea, I got my benefits. I do have a friend who had a problem where she didn’t get hers and she had to wait another week,” says Keyon Singletary, Job Seeker.

In November the Department of Economic Opportunity was called on the legislative hot seat for the problems. “And when they have problems they don’t call you, they call us,” says Rep. Ed Hooper, R-Clearwater.

The calls haven’t stopped. “We have way to many people coming up to our office and complaining…” says Rep. Irv. Slosberg, D-Boca Raton.

State Representative Irv Slosberg wants an investigation into the 63 million dollar system and its problems. “To find a solution to the problem. These people, you know, you don’t have any money to buy food,” says Rep. Slosberg.

As one problem was fixed another pops up. Executive Director Jesse Panuccio has assed a million and a half dollar fine against the contractor. “And so, the one point five million was a recognition that the system was not delivered the way we wanted it at the time we wanted, so we are committed to holding the vender accountable,” says Sot: Jesse Panuccio, Dept of Economic Opportunity.

The latest penalty is on top of a million dollars contractor Deloitte gave up before the system was launched.

In 2011 State Lawmakers required all jobless benefit seekers to apply online, that’s something the new computer system has made all the more difficult.

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