Finally CONNECTed?
February 7th, 2014 by flanewsA weak US jobs report isn’t exactly music to the ears of thousands of Floridians still having trouble with the State’s CONNECT unemployment website. The $63 million dollar project is improving, but still is not perfect.
Friday means paychecks for a lot of people in the state, but there are still thousands of job seeking Floridians scratching their heads over their benefits thanks to Florida’s CONNECT website.
The unemployment system has had a rough ride since its launch in October. A federal investigation found that people eligible for benefits were being flagged in the system. The state’s Department of Economic Opportunity declined an interview on the website’s status. The department has been fining contractor since December to the tune of 15 thousand dollars a day. That’s added up to $480,000 through February 7th.
There are improvements, however. A month ago the department was answering about a third of the calls coming in, now its up to eight out of 10.
“Oh it’s a very big concern, you bet your boots it is. I mean this is affecting people’s lives, and we want to get it right as quickly as we can and we’re putting as much pressure on Deloitte as we can to get things corrected,” said Sen. Alan Hays.
The state is hiring 250 employees by the end of February to handle claims, and another 80 to work in the call center. Governor Rick Scott says they’re doing the best they can.
“They’re working very diligently, they’re going to get that done. They care about making sure that every Floridian has a right to get their unemployment benefits,” said Scott.
While the Connect system still struggles to make sure all Floridian’s receive their checks, the D.E.O. maintains that it is operating above the level of the system it replaced. A department spokeswoman says that there are about 20,000 people flagged in the system, down from 60,000 about a month ago.
The Department of Economic Opportunity will continue to fine Deloitte $15,000 a day until they are satisfied with the website’s performance.
Posted in State News | Comments Off on Finally CONNECTed?