Welcome to

The head of the Department of Children and Families made his first appearance before a Senate oversight committee since a five year old was thrown off a bridge by her distraught father.  Senators were told a different response to a hot line call could have dramatically changed the outcome that day two weeks ago.

Nearly half a million times a year, the phone rings at the Child Abuse hotline. Just over half the calls are accepted.

Two weeks ago, it rang with concerns, even fear for the safety of 5 year old Phoebe Jonchuck. Instead of triggering an investigation..which would have required an in person interview within four hours….the call was dismissed.

DCF Secretary Mike Carroll told a Senate oversight panel dismissing the call was a deadly mistake. “I listened to the call, personally,  a couple of times. And ah, in my gut I said a a a, for the life of me I don’t understand why we screened this call out.”

While Carroll’s thought the call should have been accepted, he met with those who made the decision. “and it became clear that folks who worked on this struggled with it. But they really believed they followed the protocol in place as they thought it was dictated.”

After the explanation, Carroll immediately changed criteria for accepting abuse complaints…Senators, including Nancy Detert of Venice praised his response. “Sometimes you do everything right and you still get a bad result, and that’s gonna happen.”

Across the Capitol, Carroll spent two hours before the House oversight Committee where not one question about the Jonchuck case was even asked. We asked

Chairwoman Gayle Harrell of Stuart why. “I’m waiting to see what the report comes out. I don’t want to rush to judgement till I get that SERT report.”

The full report on DCF’s involvement Jonchuck family won’t be ready for about two more weeks.

The House Committee meets again the first week of February.

And it is unclear if the House Committee will take up the Jonchuck case at it’s next meeting, but the Chairwoman promises to dedicate a full meeting to probe the death of Phoebe Jonchuck in the near future.